Progress Through Unity

Archives for April 14, 2020

NJ COVID Call Center- Avien International Inc.

Please see the statement below from the Human Resources and Medical Departments:

“In response to the COVID-19 outbreak, NJ TRANSIT is working with a company called Aviem International, Inc., an organization that specializes in people-centric emergency response. Given the needs of our workforce, we have set up this hotline to be answered 24 hours a day, seven days a week. In an effort to ensure all employees needs and questions are met, Aviem, which is an extension of the Medical and Leave Management team here at NJT, will be making outbound calls to employees to follow up on their cases going forward to inquire if their health has improved or changed, answer any questions they may have, as well as document and request information that may be missing or unclear in their case file. They will be calling from an 800 number and will leave messages if the employee does not answer. If an employee provided an email only, they will email the employee from the NJT medical account. In order for us to process their cases in a timely and accurate fashion, we request that employees respond to these outbound calls/emails. They should feel comfortable to provide information to those questions that are asked”.

Coronavirus task force letter from our GC Jerome Johnson

Download (PDF, 118KB)

COVID-19 UPDATE: ATTENTION NJ TRANSIT EMPLOYEES

 

 

  • The first step to report any COVID-19-related information to Medical Services (i.e., positive test results, self-quarantine orders, return to work dates, etc.) is calling the NJ TRANSIT Coronavirus hotline at (888) 890-0729.
  • This hotline is staffed 24 hours a day, seven days a week. Calling the hotline will significantly improve the timeliness of processing your information.
  • Do not submit documentation without also calling the hotline number. Your documentation may not be processed if you do not call the hotline.
  • Please remember to submit your documentation – via e-mail to Medical@njtransit.com – only ONCE. Your supervisor does not need to re-send any information you have previously submitted. Sending multiple copies delays processing.
  • Please include the following information in all submissions:
    • Name
    • Employee ID Number
    • Contact Number and/or E-mail Address
    • Business Line: (Bus/Rail/Access Link/Light Rail/Corporate/Police)
    • Union or Non-Union
    • Job Title
    • First Date Out

COVID-19 Issues

Please report all pandemic related issues as to the cleanliness or sanitization, of equipment or work areas, homeless issues, passengers without face coverings and the supplies offered or available for personal protection on the below form, your GC is saving and documenting issues.

Please attach pictures and document equipment, time, dates, location.