Progress Through Unity

MVD Support Procedure

1st Level: Reach out to Rail superusers:

2nd Level: Reach out to IT Service Desk:

  • Email: helpdesk@njtransit.com and copy Tim Lee. tlee@njtransit.com
  • Phone: 973-491-4357 The IT Service Desk team will receive the ticket and assign to appropriate IT team to resolve. 4 individuals are assigned to the IT Service Desk and are constantly monitoring the queue. 4 individuals are assigned to provide Wireless device support.

3rd Level: Tim Lee – MVD IT Project Manager (assigned until project is closed)

4th Level: Melvin Jones

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