1st Level: Reach out to Rail superusers:
- Rob Morea – Newark Division
- Email: rmorea@njtransit.com
- Cell: 973-856-2147
- Paul Montalbano – Hoboken Division / M&E
- Email: PMontalbano@njtransit.com
- Cell: 973-558-0504
- Eddie O’toole – Hoboken Division / Hoboken
- Email: EOToole@njtransit.com
- Cell: 973-202-3971
- Matt Latini – Hoboken Division / Mainline
- Email: MLatini@njtransit.com
- Cell: 973-735-3670
2nd Level: Reach out to IT Service Desk:
- Email: helpdesk@njtransit.com and copy Tim Lee. tlee@njtransit.com
- Phone: 973-491-4357 The IT Service Desk team will receive the ticket and assign to appropriate IT team to resolve. 4 individuals are assigned to the IT Service Desk and are constantly monitoring the queue. 4 individuals are assigned to provide Wireless device support.
3rd Level: Tim Lee – MVD IT Project Manager (assigned until project is closed)
- Email: tlee@njtransit.com
- Cell: 917-992-4848
4th Level: Melvin Jones
- Email: mjones@njtransit.com
- Phone: 973-491-8101
