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Archives for April 23, 2021

MVD Update

April 23, 2021 By

The MVD (mobile validation device) or I-phone has a new update available, this includes better functioning when there is no cellular service, and under the MVD app-Forms-2C-1 (no cash remittance app) see division notice DN1-419A.

We anticipate more apps/functions available soon, testing of the TCR (1155) reports will start next week, we are encouraging members to turn on device, download the update, and see what is new on the device. 

There is a feedback section under the MVD app that will bring any concerns/critique/suggestions directly to the IT MVD team.

We are also asking members to activate their NJ Transit email, the information on how to was mailed to each employees home address. If you have misplaced it contact IT (see below) for instructions.    

You can also email for software issues;

  • helpdesk@njtransit.com and copy “CC” mvdappsupport@njtransit.com give your contact information with preference on what is preferred, give a good cell phone and email. Include the MVD phone number when contacting IT.
  • Phone: 973-491-4357 The IT Service Desk team will receive the ticket and assign to appropriate IT team to resolve. 4 individuals are assigned to the IT Service Desk and are constantly monitoring the queue. 4 individuals are assigned to provide Wireless device support.

Contact rail supervision for hardware issues chargers, cracked screen, phone will not power up, etc.

Reach out to Rail supervision or the rail superusers:

Download (PDF, 89KB)

Filed Under: Local 60 News