Archives for April 2025

IT has identified a problem affecting MVD users on iOS version 18.4.1, where the paperclip icon for attachments is not displaying in the Integrify app. This prevents users from uploading supporting documents in Rail E-Claims and Mileage & Tolls applications.

Our team has been actively troubleshooting and confirmed that the issue is isolated to iOS 18.4.1. A support ticket has been opened with the vendor for further investigation.

In the meantime, we recommend that MVD users refrain from upgrading to iOS version 18.4.1 until the issue is resolved.

We will continue to monitor the situation closely and provide updates as we receive new information from the vendor. 

Office of Information & Digital Technology(IT)

The upgrade is complete we have tested rail e-Claims and MATS and they are working as expected.  The issues with checkbox and attachment have been resolved.

If the users are experiencing issues with the screen have them refresh the page and/or clear browsing history (see attached doc).

Download (PDF, 168KB)

We have received a solution/workaround (attached) that resolves the issues below.

1. Users are unable to attach image file
2. Users are need to click on a checkbox multiple times to toggle the value.

In the meantime, anyone using their personal devices (iPhone/iOS or Android) can follow the instructions attached to fix the issue.

Download (PDF, 215KB)

Download (PDF, 113KB)